To enhance the user experience and provide Our Services, Company collects information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You visit Our Platform or use any of Our Services.
Information You give us: To provide Our full range of Services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, email address, mobile and/or telephone numbers, service address, profile picture, contact details of people You refer to Us and other information about the service address that You give us, the information provided by You while initiating and running a task, including, without limitation: search words, location, products or services being sought, reviews, rating, order details and history, pictures of items ordered or for which a task is run and all chat history, etc. We may further collect other information and documents from You, depending on the nature of product or service sought through the Platform, to initiate a transaction on the Platform, and share such information on a need-to-know basis and upon request with the Merchants selling/providing such product or services to You. We may ask You to provide additional information about Yourself on an optional basis. We may ask You for certain financial information, including credit card account data or other payment method data, to process payments for some of Our Services. We currently do not store any financial information provided to Us. We may also enable features that require Our access to Your address book, calendar, photo gallery, etc. If you sign up as a Vendor or Customer, we may also collect location details, copies of government-issued identification documents, statutory registrations, other KYC details, call, and SMS details. We may also collect the information for a third party as provided by You according to a referral program on the Platform (such as name, contact details, etc). We may also ask You to provide any other personal information which You give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information”.
Non-Personal Information: When You visit the Platform, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, internet service provider, aggregate user data, browser type, software and hardware attributes, pages You request, number of clicks, search history and result selected, active seconds or minutes on the Platform, frequency of Your visit to the Platform, the date and time of Your visit to Platform or use of the Services and cookie information, etc. This type of information does not identify You personally
Device: When and if You download and/or use Our Platform through Your device, We may receive information about Your location and Your device, including a unique identifier number for Your device, device model, operating systems, versions, software, file names, advertisement identifiers, and mobile network information. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content. When You use the Platform through the telecommunication device, we collect Your location data. If You permit the Platform to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.
User communications: When You send emails or other communications to Us, We may retain those communications to process Your inquiries, respond to Your requests and improve Our Services.
Other Parties: We may receive information about You from third parties, such as other users, partners, or our affiliated companies, or if You use any of the other websites/apps We operate or the other services we provide. If You are a Merchant Delivery Partner, We may additionally record your calls with Us for the Services provided using the Platform, SMS / WhatsApp details, receive feedback and rating from other users.
On receiving personal information about our Users, You no longer remain anonymous to us. We may use this information to do internal research on our demographics, interests, and behavior to better understand, protect and serve You better. This information is compiled and analyzed on an aggregated basis and in a manner that does not personally identify You. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us
You may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on Your Platform. If We do not receive the information required for Your tasks the Company may not complete Your task/transaction initiated on the Platform.
When You use Our services, We may collect information about You, with Your permission.
Cookies used by us are Authentication cookies, Security and site integrity cookies, Site features and services, Analytics and research, Advertising.
Authentication cookies are hosted by us and tell us when You’re logged in, so We can show You the appropriate experience and features such as Your account information, order history and to edit Your account settings.
Security and site integrity cookies are hosted by us and used to support or enable security features to help keep LOHAA safe and secure. For example, they enable us to remember when You are logged into a secure area of the Services and help protect Your account from being accessed by anyone other than You.
Advertising is hosted by Facebook, Google, and Us. Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, We and Our ad partners may rely on information gleaned through these cookies to serve You, Ads that may be interesting to You on other websites. Similarly, Our partners may use a cookie, attribution service, or another similar technology to determine whether We’ve served an ad and how it performed or provide Us with information about how You interact with them.
Also, We use many suppliers that may also set cookies on Your device on Our behalf when You visit the Platform to allow them to deliver the services they are providing. When You visit the Platform You may receive cookies from third-party websites or domains. More information about these cookies may be available on the relevant third party’s website.
Google Analytics Help pages
Please note that this is not an exhaustive list of all third-party analytics providers that We work with.
The information collected by Us through our Platform may be used inter alia for the following purposes:
From time to time, we may use Your information to customize, develop, improve the Platform according to your interests.
We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information.
We may also share your information with third-party payment service providers like payment gateways, payment aggregators, and other payment service providers to fulfill services to you
Company may need to disclose Your information, to (i) protect and defend the rights or property of the Company, including to enforce Our agreements, policies, and Terms and; (ii)protect the personal safety of You, the Company, its members and employees, or any person, in an emergency; and (iv) protect Company from incurring any legal liability. In such an event Company shall be under no obligation to specifically inform You or seek Your approval or consent.
Any content or personal information that You share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available and can be viewed by others.
We do not disclose personal information about identifiable individuals to advertisers, but We may provide them with aggregate and/or anonymized information about You and other registered Users, Delivery partners, Merchants to help advertisers reach the kind of audience they want to target. We may make use of the information We have collected from You to enable Us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
Your acknowledgement. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/misrepresentation/ fraud/negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You.
Withdraw consent. You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to firstname.lastname@example.org In case You do not provide or later withdraw Your consent, We reserve the option to not allow You to undertake any transaction on the Platform or access the Service available on the Platform for which the said information was sought on the Platform. However, if You are a part of any ongoing transaction on the Platform, We reserve the right to retain all your information until the completion of the transaction. Further, You acknowledge and agree that in case of such withdrawal of Your consent, the Company reserves the right to store Your information in an anonymized form such that the information stored will not be attributable to you or identify You in any manner whatsoever. The Company shall complete the anonymizing of the data within 30 days from the date of withdrawal of consent.
Rectification: You represent and warrant that any and all information, including but not limited to Your Personal Information is correct and complete in all aspects. You further undertake to immediately update any change or variation of Your Personal Information on the Platform by sending Us a request in writing to email@example.com to rectify or update Your Account. Once You send us an email to Us, You agree to comply with the instructions as maybe provided/communicated by Us.
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access. The Company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) in an effort to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. You expressly consent to the sharing of Your information with third-party service providers, including vendors, Merchants, insurance agents and insurers, business partners, financial service providers, payment gateways, to process payments and manage payment card information. The Company does not itself store Your payment card account information and does not have direct control over or responsibility for Your payment card account information. Hence, Company cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Company or Company’s third-party service providers. The Company assumes no liability or responsibility for disclosure of Your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although we shall try our best to protect Your data we cannot take any guarantee for the security of Your data transmitted through the Platform. You play an important role in keeping Your personal information secure. You shall not share Your user name, password, or other security information for Your account with anyone.
The Company hereby expressly disclaims all liabilities with respect to the manner in which the Other Site(s) collects and/or uses Your information. On the Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique “cookie” on Your browser and may use information about Your visits to Our Platform and other websites in order to provide advertisements about goods and services of interest to You. We shall, in no event, be liable for any unauthorized or unlawful disclosures of Your personal information or any other information made by advertisers, who are not subject to Our control.
In case of any dissatisfaction in relation to the Platform, You shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at firstname.lastname@example.org, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.
Data breach from computer systems, including payment of compensation and punishment in case of wrongful disclosure and misuse of personal data, are governed by the Information Technology Act, 2000, specifically Sections 43-A and 72-A therein.